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Elizabeth Norman International  

Customer Insight Analyst | Leading Hotel Chain

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Customer Insight Analyst | Leading Hotel Chain | £33-45k + 30% bonus

We’re looking for a customer insight analyst to join the strategy & insight team of one of the UK’s most successful hotel brands.

The client:

Formed in the late 20th century they’ve had a meteoritic rise to one of the top UK brands. They’re on course to hit 100,000 rooms in the UK alone, an established FTSE 100 positon and further internal growth on the horizon.

The role:

The customer insight analyst will support the customer insight manager, analysing data, drawing insight and driving change across a number of key business questions. You’ll have a lot of autonomy and will take ownership for a number of analysis and insight projects. You’ll own the monthly insight reporting which is used by the executive board.

You’ll run ad hoc analysis on a number of short term and long term strategic (e.g. the future of the hotel industry). You’ll work with every facet of the business liaising with stakeholders from operations, marketing, strategy, innovation, communications, property, finance and commercial. You’ll also have direct contact with external research agencies and data suppliers.

1 years plus insight / analysis experience
Advanced excel skills
Intermediate to advanced Tableau skills
Numerical, logical mindset.
Good presenting and influencing skills.

Apply now!

Job reference:
£33,000 - £45,000 pa
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Contact Details

James Webb
Elizabeth Norman International

Department for Work and Pensions
National Audit Office
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